Refund policy

At TapnMart, customer satisfaction is important to us.

Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

• Used, damaged, or customized products cannot be returned.
• Items damaged due to customer misuse are not eligible for a refund.

Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund after verification.

Refund Process

• Once your return is approved and inspected, your refund will be processed.
• Refunds are issued using the original payment method where applicable. For Cash on Delivery orders, refunds will be arranged through a mutually agreed method.

Shipping Costs

• Shipping charges are generally non-refundable unless the return is due to our mistake or a defective product.

If you have any questions regarding returns or refunds, please contact our customer support.